Customer Service Policy

Introduction

This Customer Service Policy outlines the standardized service rules, shipping terms, return and refund regulations, and customer support principles for all users shopping on our official website. Our core goal is to provide every global customer with transparent, reliable, and user-friendly shopping services. All policies apply to all orders placed on our platform, ensuring consistent, fair, and professional service standards for every customer worldwide.

Payment & Currency Regulation

The official and only unified settlement currency for all products on our website is United States Dollar (USD). All product prices, order settlements, and service fees are calculated and displayed in USD uniformly. We do not support other currency settlements on the platform to avoid exchange rate errors and pricing discrepancies. Customers can complete payment through the secure payment channels on our website, and all payment processes are encrypted and protected to ensure the safety of users’ fund and personal information.

Shipping & Delivery Policy

We provide 100% free worldwide shipping for all products with no minimum order requirement, no hidden handling fees, and no additional regional surcharges for any global regions. All in-stock orders will be processed, packaged, and shipped within 1 to 3 business days after successful payment confirmation.
For all domestic and international orders, the unified standard delivery time is 6 to 12 business days. The delivery cycle is consistent for all global customers without separate regional delivery rules. We do not provide expedited shipping services, and all orders will be delivered in accordance with the unified standard logistics cycle. Once the order is shipped, customers can track the logistics status through the order page on our official website in real time.
To ensure successful return processing, the returned products must be kept in unused, unopened, and original packaging condition with intact product accessories and labels. Products that are damaged, artificially

Refund Policy

After our after-sales team receives and verifies the returned products and confirms that the products meet the return standards, we will initiate the official refund process. All eligible refunds will be completed within 5 to 10 business days uniformly. The refund will be returned through the original payment channel used by the customer.
The refund amount is subject to the actual payment amount of the order. Since all products enjoy free shipping, no shipping fee deduction will be generated during the refund process. We strictly implement standardized refund procedures to ensure that every customer’s legitimate rights and interests are fully protected.

Order Processing Rules

All orders will be automatically entered into the system processing queue after payment is successful. Our team will verify order information, product inventory, and shipping information in sequence to ensure order accuracy. If there is individual product inventory adjustment, our customer service team will take the initiative to contact the customer for communication and solution confirmation.
Customers can check order status including pending processing, packaging, shipped, and delivered in the personal order center. For any order exceptions, customers can consult our support team in time to obtain professional solutions.

Customer Support Service

We provide full-cycle customer support services covering pre-sales consultation, order inquiry, logistics tracking, after-sales return and refund, product usage guidance, and cooperative consultation. For any questions, suggestions, or service demands, please contact our professional customer service team through the contact information displayed on the Contact Us page of our official website.
Our customer service team adheres to the service tenet of efficiency, professionalism and enthusiasm, and will respond to customer inquiries and solve related problems as soon as possible to create a reassuring and comfortable shopping experience for every user.

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